Taking Criticism and Moving Forward

Taking criticism is never easy. Your first reaction is always that this person is a moron and has no idea what your job is. But after your initial reaction, I hope that you take a second to really think about what the person said. I had a boss once who was full of criticism. I have to say that it wasn’t always constructive, many times, it was personal. It was an office politics situation where some of the boss’ subordinates were also good friends and I wasn’t one of them. Anything I did that made those people upset, was immediately a character flaw on my part. I have always prided myself on being a pretty easy-going, easy to get along with type of person. If nothing else, this boss taught me that there are people I can’t get along with. In fact, this person would make me furious and for people who know me, it is quite a task to make me furious. I think the fact that I was laid-back and easy going drove her nuts. I still get really worked up thinking about it even though this happened several years ago and I no longer work for that person. However, after my initial reaction, I tried to separate the personal criticism from the real professional criticism. I feel like I have grown from that and learned a lot about myself and my business style from that boss. She also taught me a lot of good techniques for organization and managing up that I still use.

Recently I observed the criticism-denying behavior in someone else. A consultant that criticized the way someone does business. This person says, the consultant doesn’t know what it is like to work in an arts organization and they are clearly unreasonable and have unrealistic expectations. Now, I can see that this is the initial defensive reaction, because clearly, I have had this before. However, I can’t help thinking that these people do this for a living. Their only job is to consult about how NPOs are doing their job and help them improve to reach seriously high goals. And, granted, this consultant doesn’t usually work with arts organizations, but it is hard to say that they have no idea what they are talking about. They clearly have a lot of success or they would not have been hired, right? I hope that this person can take a step back from personal feelings and take into account some of the criticism could be constructive. It seems like a waste of money to hire consultant to tell you how you could improve your business and then disregard all of their suggestions.

I feel that arts organizations go through this more than other NPOs, but maybe that’s because I have mostly worked in arts organizations. Some arts organizations have been around for a while and if it’s been working so far, why change it? It is interesting to me that arts organizations that are full of creative people who are looking for the next great thing for their art, don’t want to find the next great thing for running their business. I know that a lot of those things cost money, but there are some things that don’t cost a lot. I worked at an organization that just started taking online donations last year! Hello, this has been useable technology for close to a decade. A lot of time, it is because “our demographic doesn’t use that”. Then we wonder why we aren’t recruiting a younger demographic. I think a lot of this has to do with strategic planning. What are the goals for the next 5-10 years? What does our organization really need to do to be viable and relevant in the community? How can we be ahead of the curve on the next big thing? There is a lot of history with many arts organizations that I think we are afraid of moving into the future for fear of losing our past. If we don’t want our art form to become a lost art form, we need to find out how to move our art into the community’s current conscience while keeping our integrity.